Connection problem after installing of script

[Anonymous]

Hi Support,

I recently brought your latest version of the Short Url. Short_Url_Site_Script_v3_4.zip


Everything went went during install, including testing connection to the database.

However, after the install, I get the following error when attempting to go to my site.

Database Error:
Failed connecting to the database with the supplied connection details. Please check the details are correct and your MySQL user has permissions to access this database.

I am positive database is up and running and there is a connection.

Short_Url_Site_Script_v3_4.zip


I read both your Wizard installation and Manul.

Do you know what is wrong?

Thanks,

 

[ysmods]

Check the database details in the _config.inc.php file to see if they're correct.

 

[Anonymous]

Hi Support,

Everything is correct in the _config.inc.php and the script auto-generated it.

I was wondering if you can try out the script that was in my account that I downloaded yourself as maybe it might be missing something.

I attempted to install two times. I have different sites install and I am very confident it is not a database connection issue in terms of credentials.

Below is the error log.

[Fri Jun 05 03:03:11 2015] [error] [client 99.230.244.160] File does not exist: /home/bob/public_html/shortylink.com/install/img/help_icon.jpg, referer: http://shortylink.com/install/css/styles.css
[Fri Jun 05 03:02:59 2015] [error] [client 99.230.244.160] File does not exist: /home/bob/public_html/shortylink.com/install/img/help_icon.jpg, referer: http://shortylink.com/install/css/styles.css
[Fri Jun 05 02:42:41 2015] [error] [client 66.249.64.14] File does not exist: /home/bob/public_html/shortylink.com/js/jquery.zclip.min.js
[Fri Jun 05 02:42:41 2015] [error] [client 66.249.64.19] File does not exist: /home/bob/public_html/shortylink.com/js/infos.js
[Fri Jun 05 02:42:40 2015] [error] [client 66.249.64.19] File does not exist: /home/bob/public_html/shortylink.com/js/common.js
[Fri Jun 05 02:42:40 2015] [error] [client 66.249.64.19] File does not exist: /home/bob/public_html/shortylink.com/js/jquery.notifybar.js
[Fri Jun 05 02:42:39 2015] [error] [client 66.249.64.14] File does not exist: /home/bob/public_html/shortylink.com/js/share.js
[Fri Jun 05 02:42:39 2015] [error] [client 66.249.64.12] File does not exist: /home/bob/public_html/shortylink.com/css
[Fri Jun 05 02:42:38 2015] [error] [client 66.249.64.12] File does not exist: /home/bob/public_html/shortylink.com/css
[Fri Jun 05 02:42:38 2015] [error] [client 66.249.64.14] File does not exist: /home/bob/public_html/shortylink.com/js/jquery-1.9.1.min.js
[Fri Jun 05 02:42:37 2015] [error] [client 66.249.64.12] File does not exist: /home/bob/public_html/shortylink.com/css

Let me know what you think could the issue?

Thanks

P.S. Maybe you can include an older version of the script in my account to test out as well.

 

[ysmods]

File does not exist

is the problem, it seems you didn't upload all of the files.

Re-upload everything except _config.inc.php

 

[Anonymous]

Hi Support,

I originally uploaded the zipped script file to my hosting company so all files were uploaded. My original point was that were all files packed into the Short_Url_Site_Script_v3_4.zip from WURLIE?

Thanks,

 

[Anonymous]

Hi Support,

Let me add to my last post.

Can you provide me with another Short_Url_Site_Script_v3_4.zip, but before that can you check to see if it is working yourself? Do you own install from the script that is posted.

Thanks,

 

[ysmods]

You can download it from the MFScripts.com members area.

 

[Anonymous]

Hi Support,

I have the same problem with the latest version of the script which is Short_Url_Site_Script_v3_4_1.zip

Everything install without issue until when I attempt to click on the admin landing page or front page then I get a connection error.

For your perusal I uploaded screen shots of the process with the credentials blocked, but you can see that upon using the test connection to the database, there is a connection without issue.

In the Cpanel error log, same error as before.

[Tue Jun 09 01:55:29 2015] [error] [client 99.230.244.160] File does not exist: /home/bigrob6/public_html/shortylink.com/install/img/help_icon.jpg, referer: http://shortylink.com/install/css/styles.css
[Tue Jun 09 01:55:27 2015] [error] [client 99.230.244.160] File does not exist: /home/bigrob6/public_html/shortylink.com/install/img/help_icon.jpg, referer: http://shortylink.com/install/css/styles.css
[Tue Jun 09 01:55:17 2015] [error] [client 99.230.244.160] File does not exist: /home/bigrob6/public_html/shortylink.com/install/img/help_icon.jpg, referer: http://shortylink.com/install/css/styles.css
[Tue Jun 09 01:55:15 2015] [error] [client 99.230.244.160] File does not exist: /home/bigrob6/public_html/shortylink.com/install/img/help_icon.jpg, referer: http://shortylink.com/install/css/styles.css
[Tue Jun 09 01:54:06 2015] [error] [client 99.230.244.160] File does not exist: /home/bigrob6/public_html/shortylink.com/install/img/help_icon.jpg, referer: http://shortylink.com/install/css/styles.css

Can you take a look and fixed the install script?

Thanks,

 

[Anonymous]

Hi Support,

The last attachment.

 

[ysmods]

Send in a support ticket from your registered email address and provide login details for script admin area and cpanel and we'll take a look during office hours today.

 

[Anonymous]

Hi Support,

Just thought I want to share how I was able to resolve the problem. After looking at the "_config.inc.php" file with the database setting, it seems the after the configuration was completed, the file somehow use double quotes instead of single quote.

Example:

/* which protcol to use, default is http */
define("_CONFIG_SITE_PROTOCOL", "http");

However, when I search and replace the double quotes with single quote, installation completed as expected and I was able to access the site.