troubleshooting download

[atlantiqueservice5761]

hi,
i've installed the yetishare script on my server and the trouble is for the user,
they can't download anything ...
the upload don't work
i can't see issue ?
what do i do for resolve this trouble
regards,
Patrick

 

[adam]

Hi Patrick,

We'll need more information, it could be any number of things. What is working? Any errors? What setup do you have? What is your domain name? Please list as much detail as possible.

Many thanks,
Adam.

 

[atlantiqueservice5761]

my config server :
Web Server:
Apache/2.2.22 (Debian) Server at www.vosfichiers.net Port 80
Server Hostname:www.vosfichiers.net
Server IP Address:xxxxxxxxx
Server Time:16-03-2016 11:10:38
Document Root:/home/atlantique/web/vosfichiers.net/public_html
MySQL Information

MySQL Client Version:5.5.47
MySQL Server Version:5.5.47-0+deb7u1
MySQL Server Time:2016-03-16 07:10:38
PDO Installed:mysql
PDO Version:5.5.47
PHP Information

PHP Version:5.4.45-0+deb7u2
php.ini Location:/etc/php5/apache2/php.ini
Current PHP Time:2016-03-16 11:10:38
Max Execution Time:30
Max Input Time:60
Memory Limit:Array
Post Max Size:8M
Upload Max Filesize:2M
cURL Enabled:Enabled
cURL Version:7.26.0
Default Timezone:UTC
GD Enabled:Enabled
GD Version:2.0.36
Mcrypt Version:2.5.8
Default Timezone:UTC

i don't see where is the trouble ....
regards
Patrick

 

[adam]

Please set your site to not need a login to upload, I'll run a test.

 

[adam]

Also, these values are low:

Post Max Size:8M
Upload Max Filesize:2M

They should match the information on this page: (500M each)

https://support.mfscripts.com/public/kb_view/27/

Regards,
Adam.

 

[atlantiqueservice5761]

ok,
that done i've modified all values and the acces of the site
regard,
Patrick

 

[adam]

The upload form isn't even working now for some reason. Have you removed it?

Please raise a ticket with your server access details and we'll look closer. Also include a temp admin account so I can access it.

 

[atlantiqueservice5761]

no i've haven' t remove it ...
ok i open a trouble ticket and
i open an temp admin account
regards
Patrick

 

[atlantiqueservice5761]

i've found about mys troubleshooting ...
it's seem wiil be a trouble with translation language and the themes ...
if i add a language ... the uploading it's out .... and it's work with the native language
why can i do withthe translation and the theme ?
regards
Patrick

 

[adam]

We are tracking this via the support system.