Since yetishare doesn't have a ticket system, and from what I understand there are not going to be plans for it, i would have to get my own ticket system.. so ive set one up at http://help.mydomain.com but the thing is..... how will i authenticate users ?
If someone opens a ticket saying "Cancel my account" .. how do i know the person opening this ticket, is in fact, the account holder on my yetishare site ?
not to mention, most external ticket systems, they have their own registration / login system....... so thats 2 credentials my users would have to keep track of
1. the yetishare credentials
2. the external ticket system credentials
does anyone have any ideas on how i can effectively utilize an external ticket system ? with regards to authenticating the user or knowing if its really the user
or am i doomed to the contact.html form forever?
If someone opens a ticket saying "Cancel my account" .. how do i know the person opening this ticket, is in fact, the account holder on my yetishare site ?
not to mention, most external ticket systems, they have their own registration / login system....... so thats 2 credentials my users would have to keep track of
1. the yetishare credentials
2. the external ticket system credentials
does anyone have any ideas on how i can effectively utilize an external ticket system ? with regards to authenticating the user or knowing if its really the user
or am i doomed to the contact.html form forever?