Ticketing: users can submit tickets from the front-end, and agents can help them from the back-end.
E-mail notifications: relevant people are notified of certain actions by e-mail.
File attachments: you control when files can be uploaded, how many files, and how large they are
Support Departments: Support departments per mail.
It's difficult integrate other ticket systems and not use full for user communication.
E-mail notifications: relevant people are notified of certain actions by e-mail.
File attachments: you control when files can be uploaded, how many files, and how large they are
Support Departments: Support departments per mail.
It's difficult integrate other ticket systems and not use full for user communication.