Amazon S3 File Server - File Issue

[CNETMEDIA]

Hi Adam. I've set up the S3 file server without problem, test ran perfectly and file upload also worked just fine... I was able to access the S3 bucket and verify that the uploaded file was there.

The problem is that within the file manager, the image thumbnail shows a little warning symbol and when I try to preview the file it just shows the loader but no preview is displayed. All the info is there, links, size, general info... etc., but no preview.

How can I debug this error or what is there to do to correct the issue?

Thanks!

 

[adam]

Hi,

Do image thumbnails work fine with local storage? I.e. is it just s3 causing the issue?

Thanks,
Adam.

 

[CNETMEDIA]

Just verified this.. yes, it also happens with the local storage. It is not only S3. Attached is the Support Info File.

Any particular php module to load? Other than those checked in the installation process...?

This is what the install script reports:

Checking Script Requirements (New Install)
PHP Version: 7.1.25
System: Linux ip-127-0-0-1 4.4.0-1079-aws #89-Ubuntu SMP Tue Mar 26 15:25:52 UTC 2019 x86_64
Session Support: Enabled
Server API: FPM/FastCGI
PHP PDO MySQL Module: Found
PHP GD Extension: Found
PHP FreeType Support: Found
PHP JSON Support: Found
PHP FTP Support: Found
PHP Safe Mode OFF: OFF
PHP Memory Limit: OK
Curl Support: Found
OpenSSL Support: Found
UTF8 Encode/Decode Support: Found
Detect Site Url: mydomain.com
Install Path: mydomain.com
Use HTTPS: Yes

Folder/File Permissions
/_config.inc.php Writable
/files/ Writable
/plugins/ Writable
/core/logs/ Writable
/core/cache/ Writable

Thanks.

 

[adam]

I thought this might be GD related, although it seems you have that already. If you can raise a ticket with access to the install I'll take a close look?

https://mfscripts.com/contact.html

 

[CNETMEDIA]

Done. Ticket opened.

Thanks

 

[CNETMEDIA]

Thanks for the help Adam.

Applied the proper file/folder permissions recursively to /core/cache/ so that the contents were also fully writeable.

Thanks.