After payment members still showing as free users?

[smokindopester3016]

how to fix this thanks?, i cant do it manually it must be all automated!

 

[ysmods]

What payment gateway?
Any account upgrade using the official payment gateway plugins are automatic if the payment was successful.

 

[smokindopester3016]

Paypal, the payments have gone through but they were still registered as free users i had to manually upgrade them i hope it will auto downgrade them.

EDIT i dont think the file download counter is working either its been stuck on 2 for days

 

[smokindopester3016]

any ideas how to sort this out yetisharemod?

 

[ysmods]

Nope, try sending an email to Adam at [email protected] detailing the problem.

 

[smokindopester3016]

is anyone else having this problem?

 

[ysmods]

I never had the problem when I used paypal in the past, I don't use them anymore due to their overly strict policies on file sharing sites

 

[smokindopester3016]

still no reply off Adam - is there any customer service on here at all?

 

[ysmods]

There are several customers using the paypal plugin without problems, so it has to be the settings in your paypal account not returning the correct info for the plugin to update the user account.

Adam has just come back from a weekend break and is trying to catch up with support requests, but rest assured, he will reply to you in due course.

 

[smokindopester3016]

Do i need the IPN? and if so what url do i point at? mysite.com/?

thanks
mark

 

[adam]

Hi Mark,

Apologies for the delay in response to your email. I sent a response yesterday, copied below encase you've not got it yet. If any of these help, can you report back here encase other users also have the same issue.

What is your domain? Have you any server restrictions like ip blocking or the site behind a .htaccess user login?
Can you also ensure your PayPal account has the ipn tickbox enabled. You can leave the ipn url in PayPal blank.

Thanks,
Adam.

 

[smokindopester3016]

Hey Adam No probs for the late reply pal (my bad) no ive no server restrictions etc its a dedi i own, when i tick the ipn checkbox to enable it asks me for a url do i just put http://docuseed.com in?

cheers
mark

 

[adam]

Try setting this as the ipn url:

http://docuseed.com/plugins/paypal/site/_payment_ipn.php

 

[smokindopester3016]

ok Thanks Adam, Ive set that lets see how it goes

 

[adam]

It might be worth checking out the IPN history on PayPal aswell. If you login and hover over 'History' then click 'IPN History' you'll be able to search previous call backs. It will also detail the status of each.