Update from Yetiscript 4.2 to 4.3 problem HELP! Emergency!

[webbycloud5534]

Emergency! I have daily new users...so I need to get this fix asap


Okay I updated from 4.2 to 4.3 and now the following is being seen by my users and not allowing them to log into their user panel:

(An error occurred reaching the site to login, please try again later. Actual response message: error)

Here is the problem, for some reason when my customers don't include the "www" in the URL, the error doesn't come up and they can log into their user panel.

Now, the only thing that I changed was the site written content and the header as well as the user upgrade options so I'm wondering if it was that security feature that I clicked on when it asked me to change the config file to 777, do you guys know what I mean? That " /* key used for encoding data within the site */
define("_CONFIG_UNIQUE_ENCRYPTION_KEY", " option that is now new...

 

[enricodias4654]

I don't have the 4.3 and you didn't provide enough information about this error. But you shouldn't allow your website to be accessible with and without www. If you prefer without www, redirect requests to www.yoursite.com to yoursite.com.

 

[webbycloud5534]

I was running 4.2 script just fine, now I have paused all my work until I hear back from Adam on customer support, I provide him with all the logs and info, I'm not going to post it here for security reasons, but I think if I have an error and it happened after a script upgrade it should be something that someone can probably tell whats going on.

Could you explain why I shouldn't allow my website to be accessible without the www? I didn't do this setup or did this in my DNS records, they were both working just fine, like I said it happened AFTER the script update. Obviously something happened...

The error message doesn't provide any information besides "error" and I don't feel comfortable posting the admin logs here, or my server logs if that is what you mean but "not enough information". My DNS was not touched yet this seems to be a URL issue and some kind of permission issue or maybe a database link issue somewhere.

 

[webbycloud5534]

I just need to know where to look or wait for Adams suggestions or his tech team guys,, I didn't see anything in the config file besides "no trailing forward slash" where it says to enter the URL without the "www".

But its MY fault for doing a script upgrade during the weekend since his tech support doesn't answer questions over the weekend!!

PEOPLE DO NOT UPGRADE OR UPDATE YOUR SCRIPTS RIGHT BEFORE THE WEEKEND, CUSTOMER SERVICE IS CLOSED!!!

Wait until Monday. I'm still waiting on customer support to answer back and let me know what happened and I had to pause my work. I didn't want to revert back to 4.2 script because of the new users I added throughout the day and my customers files being used on a daily basis.

 

[sukhman21]

Dude, i am sure quite a few guys here including myself already upgraded to 4. and we are having no issues with the upgrade.. Obviously some settings were changed like mediaconverter so took a little time to figure that part out but everything else was fine..
I think you should check your htaccess file, maybe you had some code in that and you replaced it with the one that came with 4.3

You can definitely redirect your website to non www for now and it will work rather than taking down your website..

If you can put logs here, we can help but no clue if there is no logs.. (i doubt it because you say 4.2 was working but maybe its php-mcrypt ?)

 

[enricodias4654]

Could you explain why I shouldn't allow my website to be accessible without the www?

Google and other search engines will see "www.site.com" and "site.com" as 2 different websides with the same content. This may lead to many issues like dropping your position on google searches.

 

[pilot830]

what i do is i have a seperate server that i emulate the live site/environment onto.. and then upgrade on the test server and test there first

I've only got 14k users registered, which i dont consider much , but just w/ that alone, im far too paranoid to willy nilly upgrade

Hell by the time i upgraded to 4.2, 4.3 came out like 3 weeks later

 

[webbycloud5534]

Okay, now this is what I did that is working and I can get back to business

I looked into the .htaccess file

and saw this:
I'm looking into the .htaccess, I noticed this:

RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC]
RewriteRule ^(.*)$ http://%1/$1 [R=301,L]

and I enabled it because it was commented out.

Now this redirects any user who types into their browser "www" in front of your URL to the "URL.TLD" itself instead, so I did this, but before the upgrade from 4.2 to 4.3 both the www. in front of the URL let my users log into my site... it would let my users log into the site. Now it does not.

That is my only question now, why were my users able to log into my yeti script using www. in front of the URL before and now it gets that error message?

Also I'm going to purchase the picture and font site too!!! Hopefully this month!

Thank everyone!

 

[sukhman21]

Both www and non www should allow you to open up your website, login, etc etc no issues. seems like there is a setting in your case.
Doesnt have to do with 4.3 upgrade, you probably made a change to a file in 4.2 and when you uploaded your 4.3 files, you replaced the existing files and you lost whatever setting you made.
Try logging in using www.website.tld and see if you get anything in the error logs.. it should give you something.