Search results

+1

Issue solved. What was the root cause. If I impersonate a person from the admin account, the issue with that account was existing but disabled account with the same e-mail address. So when I try to update the privacy it's not showing me the error that there is an account already (no matter that...

Nope, not working. I have impersonated the user and changed that setting in the user account, but still cannot change that option. Cheers, -Tiho

Hello, I have a sure and a folder in the user profile (registered, not temp account) with privacy status - Private. The problem is that it cannot be changed to Public. The drop-down menu is locked. If you try to modify the file or folder as public as admin user, the options are there but when I...

Just checked the accounts and they are still "Active"

Now it is 0 and let see what would be tomorrow. Adam, Should it be corrected and the counter reset with a new period? This also means that if you have one value, new accounts are created and then change that value, the expiration date will not be updated and account will be deactivated...

Here is my current configuration for the Free package My assumption is that if I change the status of the account to Active, the Auto Expire counter will start from the same day again. I think that now once it expire, it's for good. I'll put that to 0 and see if it is going to change back to...

Current version is v5.0.0. I have renewed the support and planning for this weekend upgrade of the version to 5.2. Shall we wait for the update, check again if the accounts are switched back to Disabled and then continue with the troubleshooting? The address of the server is...

Hi Adam, The users are with status "Disabled". If I filter users by status "Disabled" and then manually change their status to "Active", the account is working until next day (perhaps some cron job is kicking in around midnight). Cheers, -Tiho

I have few accounts that if I manually switch to Active, on the next day they are switch back to disable. The users are using them through the day until next day when they are with status Disabled? I cannot find where the logic is controlled or why active account that is being in use the...

EDIT: Never mind, I have found it. File Previewer Settings -> General Settings Hi Adam, How direct download can be disabled? Cheers, -Tiho

Files are on server (confirmed via shell and gui). I am using Apache with XSendFile for Apache enabled. I also was using CloudFlare. XSendFile for Apache was disabled - no change Cloudflare was disabled - no change The problem still persist. I've checked Apache log files - no errors at all...

So far 1 server for site and storing files Cheers, -Tiho

Hello, I am having the following problem. When user try to download all files (zip file), after confirming to the warning that it might going to take some time, there is an error: Found 4 files. - Getting 20170211_003604.mp4 (108.59 MB) ... Error: Failed getting file contents...

+1

+1

+1 - good idea (customize the frequency - daily, weekly, monthly would be enough). Cheers, -Tiho