Having issues with pdf thumbnails

ddeubel

New Member
May 25, 2019
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I made a support ticket with server login details. Any follow up on this? Important issue so I can start uploading content onto the servers. Some pdfs work, some don't give thumbnails. https://resources.eltbuzz.com/search.html Really would appreciate some help, my developer can't figure it out. It must have something to do with the configuration of the pdf. Always the same pdfs that don't generate a thumbnail. I've attached one that won't generate a thumbnail preview. Thanks. David
 

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adam

Administrator
Staff member
Dec 5, 2009
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mfscripts.com
Hi,

Copy of ticket response sent just now for info:

This was caused by a change in how Imagemagick handles rendering remotely stored files. I've updated the code to allow for it and thumbnails seem to be showing fine now. This change will be part of our next release code.

Thanks,
Adam.
 

semicolon

New Member
May 28, 2019
2
0
1
Hi,

Copy of ticket response sent just now for info:

This was caused by a change in how Imagemagick handles rendering remotely stored files. I've updated the code to allow for it and thumbnails seem to be showing fine now. This change will be part of our next release code.

Thanks,
Adam.
Thanks very much